Maintenance & Repairs
For emergency repairs outside business hours, call our office number below:
For emergency assistance please call Emergency Services on TRIPLE ZERO (000).
Please note: Non-essential maintenance is temporarily on hold due to the current Coronavirus situation. Further details
There are three ways to report problems and request general maintenance or repairs: Phone, Email or through our app.
Access the MyHome tenant portal at any time, here:
Or contact us here:
We do everything we can to respond to requests for maintenance and repairs quickly and efficiently. Service times are best where we own the property you’re in.
Service times can be longer if you’re in a home we lease from private owners or developers, where service requests must be reported to their real estate agents or others, who then manage the process and provision of services.
Despite the possibility of third-party delays, Pacific Link is committed to attend to:
- Emergency repairs within 24 hours.
- Urgent repairs within 5 days
- General repairs in 14-28 days.
If you feel a repair is taking too long, please contact us to discuss your request.
Help Us to Help You
Please make sure you’re at home for pre-arranged appointments so contractors can arrive and do the work. Keep your animals and children away from the work area and don’t let them play with equipment.
Home Improvements and Changes
You will need approval to carry out any home improvements or make any changes to your property. All requests must be forwarded, in writing, to the Maintenance Department. Do not commence any work until you have received written approval from Pacific Link and/or the landlord for your property.