Pacific Link Housing is paying close attention to current concerns surrounding the Coronavirus including the latest variants. We have developed a COVID Response Plan and still have some measures in place to minimise the risk of infection for tenants, staff and the community.

These measures will be continually updated as information and advice is released from the NSW Government. Our response to the pandemic is intended to keep tenants, staff and the wider community safe during these unprecedented times.

The following temporary measures are in place until further notice: 
HEAD OFFICE

The office currently open. Our staff have now transitioned back normal working arrangements. There are a few occasions where team members will need to work remotely, but most of our staff are office-based again.

We are registered as a Covid Safe organisation by the NSW Government, so there are a few additional measures in place if you need to come to the office for any reason, including:

  • A hand sanitiser station at reception
  • Perspex screens at reception
  • Additional masks available for visitors (optional)
  • Additional cleaning of equipment, doors and workstations
  • Staff in the officer undertake regular  

We have set up new direct phone lines to make it easier to get in touch with your tenancy team, even if they are working remotely.

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REPAIRS AND MAINTENANCE
  • All non-urgent repairs and maintenance are continuing as normal.

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TENANCY INSPECTIONS
  • Routine inspections are occurring as normal.
  • BEFORE we attend your property, YOU MUST let us know if any household member has symptoms of COVID-19, has tested positive to COVID-19 or is self-isolating e.g. while waiting for test results.

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TENANT ACTIVITIES AND EVENTS
  • Small scale tenant events have resumed with appropriate COVID safety measures in place.

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HOUSING TRANSFERS
  • Urgent and non-urgent transfer requests have resumed.

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RENT PAYMENTS
  • Continue paying rent as normal to avoid falling into arrears.
  • Do not make any changes to your rent payments without talking to us first.
  • If you have recently lost work due to COVID-19, please call us ASAP so we can assist..

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COMMON AREAS
  • We ask all tenants to be mindful of hygiene measures in any shared area.

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HYGIENE AND CLEANING MEASURES
  • Normal cleaning of common areas and multi-tenancy properties will not change. In fact, in several properties we have arranged for more frequent cleaning of certain high-volume areas.

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TENANT WELFARE 
  • PLH staff will provide assistance where possible to families and individuals who test positive to COVID-19. 
  • Lifeline provides free counselling for PLH tenants and their families. If you are feeling extremely anxious or worried about COVID-19, please contact Lifeline and tell them you are a Pacific Link Housing tenant. (Lifeline Central Coast 02 4320 7400 / Lifeline Newcastle 02 4940 2000)
  • Lifeline also have some great online tools for looking after your mental health and wellbeing during the COVID-19 pandemic. Read more on Lifeline’s website.

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ADDITIONAL SUPPORT
  • Government Support Payments: Information on the Government’s economic payments and assistance can be found on the Service NSW website. 
  • Financial Assistance: Salvos Moneycare are offering a FREE online course to help get you through these challenging times. Financial counsellors are also available over the phone and can talk through any money issues with you and help find a solution. Read more on the Salvation Army website

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PLH appreciates the support and cooperation of our tenants during this time. We will continue to update you either through SMS, email, our newsletter or this web page. We hope you stay safe and well.

Please refer to reputable media sources such as www.health.gov.au or www.health.nsw.gov.au

Coronavirus FAQs from NSW Health

The National Coronavirus Information Line is 1800 020 080