Moving in & Out



Starting a Tenancy Policy

  1. Once you have been approved and notified of a property allocation through the Housing Pathways system your Pacific Link Housing Manager will be in contact to confirm the details of your new home and give you a move-in date.
  2. Before your lease signing meeting you need to provide your Housing Manager with:
    • All household members’ income details (Centrelink income statement or recent pay slips from employer/s)
    • Details (names & dates of birth) for all the people who will be living with you
    • Bond money – either 4 weeks subsidised rent or $600 – whichever is greatest
    • Two (2) weeks rent at the rebated amount
  3. Sign the lease for your home
    • Read your lease carefully before you sign. The lease is a legal document and you need to know what you are signing. A housing manager will answer any questions and help you understand the lease before you sign it.
    • Your lease sets out rights and responsibilities that must be met by you and by Pacific Link. New leases are usually for a period of 3 months, and most can be extended if all responsibilities are met. You’ll receive a copy of the lease for your records.
  4. You’ll be given a set of keys when you sign your lease. We will also keep a set for your address. It is important that you don’t change the locks. Any broken locks should be reported to us and we will arrange a locksmith. If you change or break the locks you will be charged for any replacement.
  5. Once you sign your lease you will be given a Welcome Kit with handbooks, factsheets and other materials to assist you in sustaining your tenancy.
  6. A report on the condition of the property will be given to you when you sign the lease. One copy is kept at the office and two are given to you. You need to examine the property and answer the questions before returning one copy of the completed report to the office within 7 days.
    • The report covers a list of items and gives their condition. Look carefully at what the report says for each item on the list and write Y for yes (if you agree) or N for no (if you disagree). If you need help, a housing manager can verbally guide you through the process.
    • You must report any outstanding or necessary repairs that don’t appear on the condition report and ask for them to be attended to. You will be asked to sign off at the bottom of each page, and will receive a copy for your records.
  7. Return your Property Condition Report within 7 days



End of Tenancy Policy

  1. You must give notice in writing. In your notice letter or email you must include the address of the property, the noticer period you are providing and the date you intend to move out. This letter must be signed and dated by you (the main tenant). You are required to give:
    • 14 days notice if your lease is for a fixed term
    • 21 days (at least) if the fixed term you agreed has already passed

  2. During your notice period, you will need to sort out any rental arrears that may exist.
  3. Pacific Link will conduct a final inspection of the property after you move out, to check the condition of the property. We will use original condition report as a guide.
  4. After the final inspection is completed, Pacific Link will let you know if we are going to claim any of the bond money to correct issues with the property.
  5. You will be asked to complete a bond release form, which will be forwarded immediately to the Rental Bond Board and any money owing to you after repairs will be returned.


how do I apply for housing?

Housing Pathways is the way applications for social housing assistance are processed in NSW. It is a partnership between FACS, including the Aboriginal Housing Office, and 25 participating community housing providers.

Housing Pathways provides:

  • a consistent, streamlined way to apply for housing assistance
  • a common assessment process
  • a single waiting list known as the NSW Housing Register.

The Housing Pathways strategy is to create a system with “no wrong doors”. This means that through any Housing Pathways provider – whether that’s FACS Housing or a participating community housing provider – people can find out about all the options available to them for housing assistance, submit or change an application, enquire about its progress or request a transfer. As a result, clients can access a wider range of opportunities and make informed choices from the beginning while the assessment process for housing providers becomes more streamlined and efficient.

Housing Pathways is the central housing register for all community and social housing in New South Wales. Applying or updating your details through Housing Pathways is now easier and simpler. Applicants can choose to make an enquiry, apply or update details; online, by phone or go to any participating community housing provider (like Pacific Link) or social housing provider through their local FACS Housing Office  (Family and Community Services). When you apply, you’ll be asked a series of questions so that we can assess your situation and your needs. We’ll also ask for your Medicare and Centrelink numbers so that we can confirm your identity easily, which will help speed up your application. Please have this information ready when you call.

Go to our ‘Apply for Housing’ page for more information

How long will i wait?

The NSW Housing Register is a single list of approved clients waiting for social housing. Clients are listed in order according to their required housing location, their approval category and approval date.

When a social housing provider approves a client for social housing, the provider will place the client on the NSW Housing Register. FACS Housing and community housing organisations will then use this register to identify suitable applicants for their vacant properties, programs and services.

The time that a client will wait on the NSW Housing Register depends on:

  • the number of vacancies
  • the supply of social housing in the area, including the number of social housing providers
  • the number of people waiting for the same type of housing in the same area who have been waiting longer
  • willingness to accept offers of both public and community housing
  • the number of people who have demonstrated a high need to be housed
  • the number of applicants leaving the NSW Housing Register.

Clients may change their preference to an area with a shorter waiting time, or change their provider preference, at any time prior to a housing provider making an offer of housing.

For further information on the expected waiting times please refer to the Pathways Website.

Pacific Link Housing is working hard to increase the number of homes available for community and social housing in our region and is currently investing in a range of projects on its own and in partnership with government and others.

    am i eligible for social or community housing?

    To be eligible for community or social housing, you must:

    • Be an Australian citizen or a permanent resident
    • Live in New South Wales (NSW)
    • Have a household income within the income-eligibility limits
    • Not own any assets or property that you could live in
    • Be able to sustain a successful tenancy, with or without support
    • In general, be at least 18 years of age.

    You will also need to prove your identity and, if you have any debts with a social housing provider from a previous tenancy, you must be making regular repayments. To see if you are eligible for housing assistance go to the Housing Pathways site and check the criteria listed there. 


      In most instances, your rent will be equal to your Commonwealth Rental Assistance plus 25% of your gross income (before tax).  Affordable Housing tenants will pay up to 30% of their income.

        how do i pay my rent?

        There are 5 ways to pay your rent:

        1. If you are on a Centrelink benefit, you can arrange for your payments to come straight from your benefits. We can provide you with the relevant form to give to Centrelink. Some tenants find this method most convenient.
        2. You can pay your rent via the pay my rent page
        3. We can give you a deposit book and personal ID Card to deposit your rent fortnightly at the Commonwealth Bank. You can arrange to do this in person or online by setting up a Third Party Transfer. Ask us if you are thinking of doing this. You’ll need our BSB code and Account Number. Don’t forget to use your ID number.
        4. You can send us a cheque or money order from the post office for each payment.
        5. You can come in and pay your rent by cheque at the office (we don’t accept cash)
        how much will my bond be?

        When you sign the lease you will have to pay a Bond – normally equivalent to four (4) weeks subsidised rent or $600.00, whichever is the greatest.  The Bond is immediately lodged with the Department of Fair Trading. If you look after the property and don’t cause any damage you will get the Bond back when you leave the property.

          what other support do you provide?

          Pacific Link Housing also works as a referral service to help people in need connect with a range of additional services and service providers that may of assistance. Please contact us if you need help to access services such as:

            • Emergency accommodation
            • Aged care
            • Mental health
            • Disability services
            • Family support
            • Financial counseling
            • General counseling
            • Youth support
            • Women’s service
            what can i do about a dispute with my neighbour?
            If you have a disagreement with a neighbour that you just can’t settle, it may be best to get some help. Community Justice Centres have trained mediators who can help solve problems quickly and fairly.


            what happens during the eviction process?

            If you have breached your tenancy agreement, you will be advised in writing and given every opportunity and assistance to rectify the problem. If we need to proceed with termination and repossess the premises, the legal process laid down by the Residential Tenancy Act will be followed.

            We will refer you to the Tenancy Advice and Advocacy Service or other advocates as may be appropriate. You will be advised to attend any Tribunal Hearings to attempt conciliation. Attempts to resolve the issues will continue until the NCAT (NSW Civil and Administration Tribunal) ruling is made. Once the NCAT has made its decision, no further negotiations will be entered into.

            If you refuse to leave the property, the Sheriff will be required to take possession of the property. The entire process will be documented and the Pacific Link Housing Board will be notified prior to the event.